FAQs

Payments

Which methods of payment do you accept?

We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also pay with PayPal.

Which currencies do you accept?

We accept payments in GBP, EUR, or USD. Please choose your preferred currency from the drop-down menu.

Is it safe to use my credit card online?

Yes. All payments are processed through a secure checkout system provided by Bold Commerce. For your security, your credit card details are never held on our website.

Shipping

How much does shipping cost?

Shipping costs €15 per order. We offer free shipping on all orders over €150.

How long will it take to arrive?

We aim to deliver within 7 days.

Is my package insured, and do I need to sign for it?

We insure every purchase against theft and accidental damage while it is in transit. You will be asked to sign for your package when it is delivered, after which it is no longer covered.

Can I track my order?

After your order has been dispatched, we will email you a tracking number and a link to track your package.

Returns & exchanges

How do I return or exchange an item?

You have 7 days to decide if you would like to return or exchange an item.

To arrange an exchange or return, please notify us by emailing shop@marianaferreiro.com.

All items must not have been worn, nor have any signs of damage or wear and tear. They must be returned in their original packaging.

How will I be refunded?

Please specify preferred repayment method: exchange, refund or credit note. We can only refund to the original credit card used to place the order.

Shipping costs will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

Do I need to create an account to shop with you?

You can shop with MARIANA FERREIRO without creating an account.

You may wish to create an account, so that you can see your past purchases and save your address details with us for future orders. To create a new account, or to log in to an existing account, click here.

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© 2018 Mariana Ferreiro Ltd, all rights reserved. Material published on this website is copyrighted by Mariana Ferreiro Ltd. Any third party trademarks mentioned or displayed on this Site are the property of their respective owners. 

We reserve the right to make changes to these terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes.

Mariana Ferreiro Ltd. Registered in England, company number 10661360.